How long will it take for my stuff to arrive?
Please allow 7 to 14 working days for delivery of in-stock items ordered online. For orders from our guest designers, please check the product page for info.
If you are ordering a custom piece, you can check for a timescale before you order - email us for custom orders. UK orders are posted standard First Class. If you wish to use another delivery method, email us.
If your in-stock item has not arrived after 2 weeks of ordering, please let us know so it can be investigated at the post office. We will try to inform you of any known delays with your order, but in busy times, this is not always possible, despite our best intentions. (In busy times, check out our Twitter and blog for shipping updates.)
How much is shipping?
UK shipping is included in all prices on the site, so the price you see is the price you pay. For orders outwith the UK, shipping is calculated on weight at the check out. We try to keep it as low as possible, but unfortunately, the UK mail service, Royal Mail, recently announced huge price increases for the second year running. We monitor prices closely to keep them as reasonable as possible though and if we find we've grossly overcharged on international shipping, we'll refund you the difference.
I want a sampler of my own design
We can work with you to create a custom piece - just complete our custom order enquiry form here. We are not able to make up custom charts or kits as the costs of doing so are prohibitively expensive. Thread colour substitutions may be possible for Miso Funky/The Bellwether kits, just ask.
How many strands of thread should I use to stitch my chart/kit?
If the kit does not specify otherwise, it is best to use 2 or 3 strands of embroidery thread for our cross stitch kits. Never use all 6 strands unless you want it to look like a chimp made it. For our iPhone cases and wooden pendants, we recommend using 2 strands.
Help! I've run out of thread to complete my kit!
All the threads for our kits is measured on the generous side, so you should have enough. The amount of thread needed will depend on the number of strands used and your technique. We will endeavour to provide extra threads to you or the colour codes for you to find more where possible.
How do I stitch onto rubber/wood/the moon?
Do you do cases for iPhone 5/Galaxy/Fisher Price phones?
Please will you link to my website?
We might do. Is your site craft related in a funky way? Then we might, if you link to us. Is your site trying to sell viagra, mortgages or fake degrees? Then, your answer's no.
Hello, I'm a journalist and I'd like to feature your wares...
Please, go right ahead. You have impeccable taste and your hair looks great today. We're very accommodating and will be happy to discuss anything with you, provide high res images, etc. Check out our Press page or please email us for more details.
How can my products get featured on The Bellwether?
We are not currently accepting any new designers or products onto the site, however, do email us if you have a great product you'd like to show us.
I sent you an e-mail ages ago! why haven't you replied?
Because we've been eaten by giant stoats. Honest! There are 2 main reasons - firstly, we're very busy and haven't gotten round to it. Or it could be secondly, we've just forgotten. If it's been more than a week, try again. It doesn't happen often, but maybe we've missed it. Inbox zero is our holy grail.
Your site doesn't work! Why not?
Perhaps you are typing the address into your microwave? If there is a problem with the site, then we'd like you to tell us about it - but only if you can tell us what browser you are using, what you were trying to do at the time and what time you were doing it. We're no scientologists, but we will endeavour to have it checked out.
Will you design my website?
No, but Marceline might. She's a web genie and very reasonably priced. She made this one - she's a genie.
What do you do when you're not working on The Bellwether?
Claire works in TV. She is also the panda-shaped half of Super Cute Kawaii. And she likes to travel. That's why we might take some time to get back to you. Check out our story here.
What happened to Hamish?!
He retired - he is a ripe old age, you know. Hamish the giraffe, along with his friends Chikako the bird and Iona the bunny were our mascots for a long time. They've all gone off to work on their own projects and Hamish will always remain in our hearts (and my wardrobe).
How does your site comply with UK Cookie Laws?
We only store your personal information if you set up an account with us. By setting up an account with us, and by visiting our website and continuing to use it, you are consenting to receiving cookies from The Bellwether website. That's computer cookies, not real ones. Mmm, cookies.
What happened to Miso Funky?
The name Miso Funky was of its time and as our business has evolved so much since we began back in 2005, no longer really suited our product and theme. So, we've changed to The Bellwether, which more closely suits what we're about. You can read about the change here.
I still have a question, can you answer it?
We can try. Email us and ask.
